Refund policy
Return and Refund Policy
At [Your Business Name], we value your satisfaction. If you need to cancel an order, request a refund, or return an item, please review our policy below.
1. Order Cancellation & Refunds
- Canceling a reserved order will incur a 10% cancellation fee of the total amount.
- Refunds will be processed and returned within 15 days from the cancellation date.
- Once an item has been engraved, cancellations and refunds will no longer be honored.
2. How to Initiate a Return
To start a return, contact us at:
📧 medsuppliesphct@gmail.com
Please include:
- Your order number.
- The reason for the return.
Our team will guide you through the process with step-by-step instructions.
3. Refund Process
- Once the returned item is received and inspected, we will notify you of the outcome.
- Approved refunds will be processed within 5–7 business days to your original payment method.
4. Return Shipping
- Customers are responsible for return shipping costs unless the item was damaged or defective upon arrival.
- Shipping costs are non-refundable.
5. Exchanges
We only replace items if they are defective or damaged.
6. Exceptions
The following items are final sale and cannot be returned or exchanged:
- Customized or engraved products.
- Items purchased during special promotions or clearance sales.
7. Contact Us
For further assistance, feel free to reach out to us at:
📧 medsuppliesphct@gmail.com